How it works
Closed-loop care, from enrolment to sustained control.
Every stage has one owner, one next review date and one escalation rule. Clinical intensity is front-loaded, then shifts to maintenance.
The six stages
What happens, and when.
- 01
Enrol
Eligibility, consent and referral source.
- 02
Baseline
Diagnosis, HbA1c, BP, weight, medicines and risk.
- 03
Assign
Remission-eligible T2D, complex T2D, or T1D.
- 04
Activate
Physician prescription, nutrition therapy, education, activity and device.
- 05
Adapt
Weekly patterns, adherence, safety and physician-led changes.
- 06
Sustain
3, 6 and 12-month outcomes, relapse prevention and transition.
Review cadence
Reviews are scheduled, not requested.
Same-day escalation
These never wait for your next appointment.
- Severe or recurrent hypoglycaemia
- Ketones, vomiting or dehydration
- Pregnancy
- Acute illness
- A medication adverse event
- Rapidly worsening glucose
Who does what
Four roles, and the promise attached to each.
Physician / RMO
Clinical authorityDiagnosis, medication decisions, contraindications, adverse-event review and high-risk escalation.
Red flags: same day
Dietitian + educator
Plan and safetyMedical nutrition therapy, regional meal plans, CGM interpretation, device technique, hypoglycaemia and sick-day education.
Initial plan: within 48 hours
Care coach
Behaviour executionWeekly goals, reminders, motivational support, food and activity logging, and adherence exceptions.
Early phase: 1–2 contacts a week
Coordinator + specialists
ContinuityAppointments, renewals, pharmacy coordination and referral closure to nephrology, cardiology, OBGYN or endocrinology.
Referrals tracked to closure
AI proposes; qualified doctors and dietitians validate. Protocol governance, treatment decisions and escalation remain human-led.
Start here
Check if the programme fits you
Tell us how to reach you. A care coordinator calls within one working day, asks a few screening questions, and books you a seat on the next physician-led webinar. No payment at this stage.
- A physician confirms eligibility before you enrol — enrolment is provisional until then.
- We say so plainly if the programme is not right for you, and show the pathway that is.
- Your details are used to contact you about the programme. Nothing else, unless you ask.